Frequently Asked Questions

Save time! Here's some Frequently Asked Questions to help you find the answer you're looking for.

How long will it take to get my order?

Shipping generally takes from 3 to 10 business days, depending on the location of delivery.

How do I return an item?

For more information surrounding online order returns, please visit our returns page here.

Who is NEON RK Corp. (NRK)?

All sales, deliveries, and customer support via the website are fulfilled by our authorised 3rd party service provider NEON RK Corp. (NRK).

Why Does " NEONRKCORP " Business Name Appear On My Credit Card Statement?

NEON RK Corp. (NEONRKCORP) is the supplier and merchant of record for all sales on the website and is responsible for any disputes related to this website and for all matters concerning or related to order, sales, fulfilment, deliveries, returns or refunds.

How Can I Change My Account Information?

You can change your account information by clicking on Sign In in the top area of our website. Enter your e-mail address and password and your account info will be displayed. You can update your e-mail address, name, password, and shipping information or check your order status.

How Long Will It Take For My Package To Be Delivered?

Shipping generally takes from 3 to 10 business days, depending on the location of delivery.

How Do I Cancel Or Change An Order?

We want you to enjoy your products ordered from as soon as possible. Therefore, once you click 'Confirm Order', your order information is immediately sent to our warehouse for processing. This means that we will not be able to cancel or make any changes once your order has been confirmed. Should you choose to return your order for any reason, please consult our Order & Returns section.

What Product Can I Purchase On

Only products that are listed in our online store are available to be purchased through We regret that we cannot accept orders for any product that is not listed on Please check back regularly and join our newsletter as we continually add new products to our online store.

How Do Gift Cards Work?

Gift Cards purchased online can only be redeemed on Gift Cards are not redeemable at any retail location or other websites. Sales are final and cannot be refunded or redeemed for cash. When returning merchandise that was purchased online using a Gift Card, the original gift card will be credited its respective amount. Gift Cards cannot be replaced if lost or stolen. Gift Cards currency is in Canadian Dollars. Gift Cards cannot be used to purchase another virtual gift card. To check your Gift Card balance, please Sign In to your account.