Shipping and Delivery
All sales, deliveries, returns and customer support via this Website are fulfilled by an authorized 3rd party service provider, NEON RK Corp. (NRK).
CAN I TRACK MY ORDER?
For packages delivered by FEDEX, you can follow the travel history and check the scheduled delivery date on www.fedex.com or register for FedEx Delivery Manager, this allows you to receive alerts or request a hold for pickup at a convenient location.
If you have any questions about tracking your shipment, please contact us!
WHERE CAN I SHIP MY ORDER TO?
Billing and shipping addresses must be within Canada. We do not offer international shipping and are unable to ship to PO boxes, re-shippers, or package forwarding services.
DOES KATHMANDU CANADA SHIP TO PO BOXES?
Unfortunately, kathmanduoutdoor.ca does not ship to PO boxes at this time. We apologize for the inconvenience.
MY ORDER DIDN'T ARRIVE.
If your order didn't arrive on the expected delivery date please get in contact with our customer service department, contact us.
CAN I CHANGE MY DELIVERY ADDRESS?
If you would like to change the delivery address please contact us.
CAN I SHIP WITH EXPRESS / PRIORITY SERVICE?
Unfortunately, kathmanduoutdoor.ca does not offer express / priority service at this time. We apologize for the inconvenience.
HOW LONG BEFORE I RECEIVE MY ORDER?
Orders typically leave our warehouse within 2 full business days. Shipping generally takes from 3 to 10 business days, depending on location of delivery. Please note, shipping companies do not deliver on Saturday or Sunday. Business days are Monday through Friday.
WHAT ARE THE SHIPPING COSTS?
We are pleased to offer free shipping on all orders with a pre-tax total greater than $99.99. Otherwise, a low flat rate shipping charge of $9.99 is applied. We ship everywhere in Canada.
Shipping charges are refunded if:
- We ship an incorrect product
- A product was shipped from our warehouse broken or defective
- A product was damaged during shipping
HOW CAN I GET FREE SHIPPING?
Free delivery is available for all kathmanduoutdoor.ca orders with a pre-tax total greater than $99.99. Kathmandu Canada free delivery is automatically applied during checkout for all qualifying orders.
WHO WILL DELIVER MY ORDER?
All orders in Canada are shipped with FedEx or Canada Post.
$15 Re-stocking fee / $15 Re-shipping fee
Please ensure your shipping address is entered completely and accurately, including any apartment, unit, or buzzer number. If the package is undeliverable due to incomplete shipping address, it is the responsibility of the party that entered the incorrect or incomplete shipping information. If the package is returned to us, we can re-send the package again if the responsible party agrees to pay $15.00 for the additional shipping costs. All unclaimed or undeliverable packages that are returned to us will be subject to a $15.00 re-stocking fee.